PRE-SALE SERVICE

1. The company regularly or irregularly uses the form of business negotiation or technical support to 
introduce the company’s new products, publicity materials and related new product information to 
customer.
2. TThe company can design and develop various models of products according to customer requirements.

IN-SALE SERVICE

The company will set up a special person to answer and record the customer's telephone consultation;

AFTER-SALES SERVICE

1.For hydropower series sanitary ware products to carry out two years of quality maintenance, and pure 
electric series sanitary ware products to carry out one year quality maintenance.
2.According to customer requirements, the company can arrange technical engineers to guide the 
installation on site.
3.Arrange full-time after-sales service engineers in 30 provincial capitals in mainland China to solve 
customer service problems.
4.The company sets up 400 or 800 service telephone number to accept the customer’s consulting or 
product repair service.

WARRANTY SCOPE

1.In case of quality problems during the warranty period, we shall provide the repair consultation or 
exchange service of the spare parts.
2.For product failure caused by natural disasters or other irresistible factors, need to exchange the 
accessories, and we need to charge the cost of the accessories.
3.Due to human damage, improper use or animal gnawing, abnormal voltage and other non-product 
factors caused by product failure, the company charged service fees at market prices.

Claudy smart toilet phone: 0760-2228 7799

Domestic after-sales service telephone: 4008-852-520  8008-307-955

Foreign sales service telephone: 0760-2228 7907

Technical service telephone: 0760-2218 7131

Customer complaint telephone: 0760-2228 7922

Fax: 0760-2228 7925